Customer Profile
Lagardère Travel Retail is a pioneer in global travel retail, operating the largest duty-free, bookstore, convenience and souvenir retail network in major airports, train stations, subway stations and other transportation hubs around the world. The company has a wide range of store brands, with stores in over 120 airports, 350 train stations and 330 subway stations worldwide, totaling over 4,000 stores.
Business Challenges
Lagardère Travel Retail Asia Pacific’s previous retail products have played a good role in controlling the operation of the management background, but with the development of stores, the self-developed POS machines used in the front desk are gradually becoming unable to keep up with the business rhythm due to their lack of professionalism and comprehensiveness. To obtain a commercial solution with extensive and in-depth functional features. The company hopes that the same application can be used in POS terminals, store backends and head offices, so that users can trace a single transaction from the POS terminal to the general ledger to maximize business value.
Solution
Users can learn from each other on the basis of only being familiar with one interface, and have achieved complex data integration between different retail systems, which has improved the data transmission speed between departments and promoted multi-channel customer experience.
Advantages
- The effectiveness of the human-machine interface has accelerated the use speed of store users, giving them more time to serve customers and improve customer satisfaction.
- Effectively manage a large inventory, distinguish complex items by category, help store staff to analyze inventory data reasonably and sell better.
- The integration of the backend and finance has improved the efficiency and quality of financial analysis, and has recorded the retail prices of goods in a more refined manner.
- The promotion module is enabled, which directly increases sales and revenue, firmly grasps the price advantage, and increases customer satisfaction.
- Data transmission is more professional, the speed has been greatly improved compared to before, the system work is more stable, and the work efficiency has been greatly improved.
